I'm running late for my class - can I still attend?

By | November 6th, 2017|

It's really important that you are in and ready to begin your class on time. The first part of any class will be a warm up and it's essential that you complete this at the beginning of the class. It can also be disruptive to others when people arrive late for  a class. We therefore reserve [...]

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Can I take my bag in to the studio?

By | April 4th, 2017|

For health and safety reasons and also for the comfort of others, we request that you do not take bags or shoes in to the studios. We have lots of coin operated lockers in reception and in the changing rooms. These currently take £1 coins - tokens will soon be available for purchase following the [...]

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How will I know if a class is cancelled?

By | February 18th, 2016|

If a class is cancelled you will be notified by email and/or text.

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Is there a limit to the number of classes that I can do?

By | February 18th, 2016|

As a member you can currently do as many classes per week as you like. However if you fail to attend the class or do not cancel in the agreed time limit you will be charged at a rate of £4 per class missed.

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Do you offer discounts if I refer a friend?

By | January 23rd, 2016|

Yes! Save £1 / month* for every friend you refer that joins the club. All you need to do is let the reception team know as soon as your friend has joined and they will make sure your discount is applied. (*payable once the referral has been at the club for 2 months).

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How can I cancel my membership?

By | January 22nd, 2016|

You can cancel your membership at any time. You just need to contact your bank and cancel your direct debit, as we cannot do this for you.

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My password isn't working, what should I do?

By | January 22nd, 2016|

Go to the class booking system and select ‘forgotten password’. Your new, temporary password will then be sent to you via email.

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I am on a waiting list for a class and have received an email saying there is space but when I go to book the class there is no space, why?

By | January 22nd, 2016|

When you are on the waiting list an email goes out to everyone on that list and it is a case of first come first served. If there is no space when you log on unfortunately it means someone has beaten you to the space. Please note that we don't automatically booked people in as [...]

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I can't make my class, how do I cancel the booking?

By | January 22nd, 2016|

We run a very clear and generous policy for class cancellations. You are able to cancel classes up to 4 hours before a class, after this time it is marked as a late cancellation. Once you have reached your limit of free late cancellations/no shows you will be charged £4 each time, which is to be paid [...]

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My account is blocked, what should I do?

By | January 22nd, 2016|

You have probably received this email because you missed a class. Please go to class booking system and pay via Paypal to unblock your account.

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